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  • Check the status of your request in your job list
  • If your request is not in your job list please report the problem
  • If your request is in your job list and the status has been "queued", for a long time, we recommend you the following:
    • Check the Nr of your "active" and "queued" requests. Please keep in mind that a limitation of  3  "active" requests/per user has been set to improve the service
    • Have a look on our  MARS the Web-API activity to check the current status of our service.(ie if the service is busy you will see plenty of "queued"  requests). You may also wish to check our  MARS activity
  • If your long running request is in your job list and the  status  is "active"it means that your request is currently handled by MARS but for some reasons it is slow.
    In this case we recommend you the following:

 

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(lightbulb) Please keep in mind the following:

  • Many requests submitted by other users may be running in parallel consuming the services resources (MARS slots, Web-API slots, Tapes etc)
  • A limitation of  3 "active" requests  and 20 "queued" requests/ per user has been set to improve the service
  • Read carefully our retrieval efficiency pages and check if you can split your big requests
  • Read the efficiency tips below:

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titleEfficiency tips
  • Smaller Nr of tapes (a request accesses) means better request efficiency.
  • Ideally requests should not access more than 1 tape.
  • Requests for data which is online in general go faster
  • All this information above, can be found in MARS activity

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Reason: The total Nr of queued requests in the API service has been exceeded. Presumably the API service is currently busy. Please accept our apologies for any inconvenience this may cause.

Current limit: 2000 requests in total

Action:  try  later you may also wish to check the Wep  Web-API activity http://apps.ecmwf.int/webapi- activity/

Code Block
WARNING: HTTP received 429
{
    "code": 429,
    "error": "Too many queued requests. Global limit for queued requests hit."},
    "type": "system_queued_limit_exceeded",
    "documentation_url": "https://software.ecmwf.int/wiki/display/WEBAPI/Troubleshooting#system_queued_limit_exceeded",
}
Error contacting the WebAPI, retrying in 60 seconds ...

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